Application Support Engineer

Accenture

(393 Reviews)

5-8 years
Not disclosed
Posted: 4 months ago

Noida

Posted: 4 months ago

Job Applicants: 0

Job Description

Job Description: Application Support Engineer

Role Overview:
As an Application Support Engineer, you will play a vital role in ensuring the seamless operation of critical business systems by acting as a software detective. You will provide dynamic support by identifying and resolving issues across multiple system components. This role requires strong expertise in Service Integration and Management (SIAM) and experience in Infrastructure Service Management.

Key Responsibilities:

Technical Support and Troubleshooting: Provide expert technical support for critical business systems, promptly diagnosing and resolving issues to ensure smooth operations.
Collaboration: Work closely with cross-functional teams to troubleshoot and resolve complex technical problems using your knowledge of Service Integration and Management (SIAM).
Documentation: Develop and maintain detailed technical documentation, including standard operating procedures and knowledge base articles, to support efficient system management.
Continuous Improvement: Contribute to the ongoing enhancement of systems and processes by identifying opportunities for optimization and automation.
Compliance: Ensure adherence to established service level agreements (SLAs) and operational level agreements (OLAs), regularly updating stakeholders through reports and communications.

Professional & Technical Skills:

Must-Have: Proficiency in Service Integration and Management (SIAM).
Preferred: Experience in Infrastructure Service Management.
ITIL Knowledge: Strong understanding of ITIL processes and frameworks.
Support Expertise: Demonstrated experience in providing technical support and troubleshooting for critical business systems.
Communication Skills: Excellent communication and interpersonal abilities, enabling effective collaboration with diverse teams.
Documentation Experience: Skilled in creating and maintaining technical documentation, including standard operating procedures and knowledge base articles.

Qualifications:

Experience: Minimum of 5 years of experience in Service Integration and Management (SIAM) is required.
Education: A graduate degree or higher in computer science, information technology, or a related field.
Location: This position is based in our Noida office.

Employment Details:

Role: IT Support - Other
Industry: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full-Time, Permanent
Role Category: IT Support

Key Skills:

Information Technology
Infrastructure Management Services
ITIL Processes
Solution Integration
Networking
SQL
Production Support
Technical Support
Incident Management
Application Support
Troubleshooting
Technical Documentation

Join our team to leverage your expertise in SIAM and make a significant impact on the performance and reliability of our critical business systems.

Job Requirment

Role:IT Security - Other
Industry Type:IT Services & Consulting
Functional Area:IT & Information Security
Employment Type:Full Time, Permanent
Education:

Key Skills

ItilNetworkingInformation technologyTroubleshooting

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About Company

Accenture
(393 Reviews)

Company

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Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we work as one team with a common goal—to create 360° Value everywhere by embracing change. With our global network of over 100 innovation hubs around the world, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Our 699,000 people deliver on the promise of technology and human ingenuity every day, making a positive impact for all stakeholders and help our clients become the next and best versions of themselves. Visit us at accenture.com.