Job Description
Job Description: Customer Success, Service & Operations
Key Responsibilities:
- Analyze and comprehend data sets to derive meaningful insights.
- Deliver work with accuracy and efficiency, adhering to agreed service levels.
- Collaborate with the onshore team to resolve pending information and ensure process continuity.
- Handle non-scripted inbound and outbound calls as required.
Qualifications:
Minimum Qualifications:
- Any graduate qualification.
Preferred Skills:
- Flexibility to work extended hours during high-volume periods.
- Proficient in email communication with strong writing skills.
- Decision-making and analytical observation abilities.
- Excellent interpersonal skills to engage effectively with teams.
- Intermediate proficiency in Excel and familiarity with Microsoft Office tools.
Education:
- Undergraduate: Any Graduate
- Postgraduate: Any Postgraduate
Key Skills:
- Customer Service and Operations
- Training and Process Management
- Interpersonal Communication
- Email Writing and Comprehension
- Excel and MS Office Proficiency
- Outbound Call Handling
- Diversity and Inclusion Awareness
This role provides an opportunity to collaborate with cross-functional teams, enhance customer success pr
Job Requirment
- Role:Customer Success, Service & Operations - Other
- Industry Type:IT Services & Consulting
- Functional Area:Customer Success, Service & Operations
- Employment Type:Full Time, Permanent
- Education:
Key Skills
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About Company
Genpact
Genpact is a leading company dedicated to delivering products/services/solutions that meet the evolving needs of our customers. With a commitment to excellence and innovation, we strive to provide the highest quality products/services in the industry.
Our team of highly skilled professionals possesses extensive expertise and experience, allowing us to deliver tailored solutions that address our customers unique challenges. We prioritize customer satisfaction and work closely with our clients to understand their requirements and deliver exceptional results.
At Genpact, we value integrity, collaboration, and a customer-centric approach. We foster a culture of continuous improvement, encouraging our employees to stay at the forefront of industry trends and technologies. This enables us to consistently provide cutting-edge products/services that exceed expectations.
As a socially responsible company, we are committed to sustainability and environmentally friendly practices. We strive to minimize our ecological footprint through responsible sourcing, efficient operations, and community engagement.
Company Info
Address: Noida sector 62